Fidelity Life
The largest New Zealand owned and operated life insurer. Adviser-distributed, with a Westpac bank channel alongside it.
Reviewed by Henry Smith, Financial Adviser (FSP1010699). Updated 17 September 2026.
Who owns and underwrites Fidelity Life
| Question | Answer |
|---|---|
| Who underwrites it | Fidelity Life Assurance Company Limited |
| Who owns it | NZ-owned; major shareholders reported as NZ Super Fund and Ngai Tahu Holdings |
| Financial strength | A- (A.M. Best) (source, read 14 Aug 2026) |
| How you can buy | Through an adviser |
QuoteHub’s read. Fidelity Life is the largest New Zealand-owned life insurer, rated A- by A.M. Best, with no expiry age on life cover, income protection to 75% of income capped at $30,000 a month, and trauma cover whose heart attack, stroke and cancer definitions only start three months after the policy does.
Fidelity Life reviewed
Reviewed and updated 17 September 2026 by Henry Smith, Financial Adviser (FSP1010699), for the QuoteHub adviser team. The tables above are register records; this section is our read of them.
Verdict (2026)
Fidelity Life is the choice for people who want the largest New Zealand-owned life insurer and a long, unbroken rating history. It has held the same A.M. Best grade since 1996, publishes a detailed annual claims summary, and covers life, trauma, disability and income risk plus business cover. It does not write private medical insurance, runs no wellness programme, and its grade is not the highest on the register. Anyone holding an old Westpac Life policy is already a Fidelity Life customer and should review that cover.
Pros and cons
| Pros | Cons |
|---|---|
| The largest New Zealand-owned life insurer, with the NZ Super Fund and Ngāi Tahu Holdings named as shareholders (Our story) | Exact shareholding percentages are not published |
| A- from A.M. Best held continuously since December 1996 and affirmed 5 March 2026 | That grade sits below AIA, Asteron and Partners Life on the RBNZ register |
| Publishes a claims summary with a cause breakdown: 93% of new claims accepted in FY25 | Product feature menus such as waiting periods are not published publicly |
| Business cover included: key person, shareholder protection and business debt | No private medical or health insurance in the range |
| Solvency published alongside the rating (disclosure) | No wellness or rewards programme attached to cover |
| Runs the ex-Westpac Life book, with a dated transition record | Adviser-arranged only, apart from the Westpac bank channel |
Claims record: FY25, with its denominator
Fidelity Life publishes an annual claims summary. For its financial year 1 July 2024 to 30 June 2025 it accepted 93% of all new claims, which was 2,279 new customer claims accepted, and paid out $247.7 million across all claims, with over 300,000 New Zealanders insured. Source: Fidelity Life, Claims we've paid, read 15 August 2026.
The published breakdown of new claims accepted, by cause, comes from the same page: cancer 33%, most commonly breast, prostate and lung; injury to bones, muscles, limbs and joints 15%; cardiovascular conditions 14%; neurological conditions 10%; respiratory conditions 7%; and other organ disorders 3%. Percentages are rounded.
Published claims percentages are not comparable between insurers, because each picks its own denominator and period:
- Fidelity Life: 93% of all new claims, July 2024 to June 2025
- Partners Life: 95% of all assessed claims, April 2024 to March 2025
- Asteron Life: 97% of trauma, life and income protection claims received, July 2023 to June 2024
- AIA New Zealand: 92% of all claims received, calendar 2024
"New claims" and "assessed claims" and "claims received" are different measures, across different products and different windows. Treat single-figure league tables with caution.
Making a claim with Fidelity Life
Fidelity Life runs a published claims guide and a stated claims promise. You can start a claim directly or through your adviser. The claims and general line is 0800 88 22 88, and the head office is Fidelity Life House, Level 4, 136 Fanshawe Street, Auckland. Source: Fidelity Life claims section, read 15 August 2026.
Exclusions and things to note
Every point below comes from a named Fidelity Life page or document, with the date we read it. The policy wording governs any claim, not this page.
- There is no private medical or health insurance in the range. A protection plan that includes health cover needs a second insurer. Source: Fidelity Life, Our story, read 15 August 2026.
- Cover is adviser-arranged. The exception is the Westpac bank channel, which distributes Fidelity-underwritten life products. Source: Westpac transition page, read 15 August 2026.
- An ex-Westpac Life policy is a Fidelity Life policy. The business transferred on 28 February 2022 and Westpac products have been underwritten by Fidelity Life since 30 June 2023. Source: Westpac transition page, read 15 August 2026.
- Waiting periods, benefit periods, entry ages and built-in benefits are not published publicly. They sit in the policy wording and change over time. Source: Fidelity Life claims section, read 15 August 2026.
- The 93% figure counts new claims accepted in one financial year, 1 July 2024 to 30 June 2025, not all claims of every kind. Source: Claims we've paid, read 15 August 2026.
- Cancer drove a third of accepted new claims in FY25, so how a policy defines cancer matters more than most feature comparisons. Source: Claims we've paid, read 15 August 2026.
- Shareholding percentages are not published, only the names of the shareholders. Source: Our story, read 15 August 2026.
- The commonly repeated "Fidelity is cheaper" claim is unverified. No published source we could find supports a systematic price advantage, so this review does not state one. Source: Our story, read 15 August 2026.
Where Fidelity Life sits with QuoteHub
Fidelity Life is one of the insurers on QuoteHub's advice panel. It appears in the list of providers on our disclosure page alongside AIA, Partners Life, Chubb Life, Asteron Life, Momentum Life, nib and Southern Cross. Financial advice is provided by Craig Smith Business Services Limited, trading as Smiths Insurance & KiwiSaver, a licensed Financial Advice Provider (FSP712931). QuoteHub is a trading name. Henry Smith is a Financial Adviser (FSP1010699). Details of how our advisers are paid are on the disclosure page.
That relationship means QuoteHub advisers can arrange Fidelity Life cover. It does not change anything in this review, which is built from Fidelity Life's own documents, the agency's published rating action and the Reserve Bank's register.
Limitations of this review
This review is built only from public documents. It states no premium figures, because pricing depends on your age, health, occupation, smoking status and cover structure. Three gaps are recorded rather than guessed: the commission-structure and price-advantage claims that circulate about Fidelity Life, the exact shareholding percentages, and product feature menus we could not re-verify. Details were current at the dates shown and change without notice. The policy wording, not this page, governs any claim. Ratings were last re-verified against the RBNZ register and Fidelity Life's own disclosure, and QuoteHub re-verifies published ratings quarterly.
References
- Fidelity Life, Our financial strength, read 14 August 2026 (A- rating held since December 1996, the agency scale, solvency at 31 March 2026)
- Fidelity Life, Claims we've paid, read 15 August 2026 (93% of new claims accepted in FY25, 2,279 claims, $247.7m paid, cause breakdown)
- Fidelity Life, Claims, read 15 August 2026 (claims guide, claims promise, 0800 88 22 88, head office address)
- Fidelity Life, Our story, read 15 August 2026 (founded 1973, 400+ team, over $1.8b claims paid in the first 50 years, NZ Super Fund and Ngāi Tahu Holdings shareholders)
- Fidelity Life, Westpac life insurance transition, read 15 August 2026 (28 February 2022 completion, Fidelity Insurance rename, March 2023 approval, 30 June 2023 underwriting transfer)
- Fidelity Life, Rating reaffirmed for a 30th year, 23 March 2026, read 15 August 2026
- A.M. Best, AM Best affirms credit ratings of Fidelity Life Assurance Company Limited, 5 March 2026, read 15 August 2026
- Reserve Bank of New Zealand, Register of licensed insurers, read 18 August 2026 (rating agency and grade for Fidelity Life, AIA, Asteron, Partners Life, Chubb Life)
- Insurance and Financial Services Ombudsman Scheme, participant search, read 8 September 2026
Disclaimer: This article is general information only and does not constitute personalised financial advice. Financial advice is provided by Craig Smith Business Services Limited, trading as Smiths Insurance & KiwiSaver, a licensed Financial Advice Provider (FSP712931). QuoteHub is a trading name. Insurance products are subject to underwriting, and terms, conditions, exclusions and stand-down periods apply. Features and figures were current at the dates above and are subject to change, so always check the current policy wording. For advice tailored to your circumstances, talk to a licensed financial adviser.
Fidelity Life at a glance
| Fact | What the register holds |
|---|---|
| Licensed entity | Fidelity Life Assurance Company Limited |
| Owner | NZ-owned; major shareholders reported as NZ Super Fund and Ngai Tahu Holdings |
| What they write | Life cover, Trauma cover, Income protection, TPD |
| How you can buy | Through an adviser |
| Formerly | absorbed Westpac Life-NZ- Ltd book |
| Financial strength | A- (A.M. Best) (source, read 14 Aug 2026) |
| Rating as at | Date not published |
| On the QuoteHub panel | Yes, we can place cover with them |
| Complaints | Financial Dispute Resolution Service, free for consumers |
What Fidelity Life writes
| Cover | What it pays |
|---|---|
| Life cover | A lump sum to the people you name, paid on death or a terminal diagnosis. |
| Trauma cover | A lump sum on the diagnosis of a listed condition, paid whether or not you stop work. |
| Income protection | A monthly benefit while illness or injury stops you earning, after a waiting period. |
| TPD | A lump sum if you are unlikely ever to work again, on a definition set by the wording. |
Is Fidelity Life a fit for you?
The reasons to shortlist it, and the catches to check first. Every line below is read from a Fidelity Life document, linked with the date.
Check these before you choose
- Your actual monthly dollar cap. Fidelity's Income Protection pays up to 75% of income, capped at $30,000 a month — ask your adviser what dollar figure you'd actually qualify for based on your income. (source, Income Protection Cover product page (fidelitylife.co.nz), read 16 September 2026)
- Which conditions carry the 3-month stand-down. Fidelity's Trauma factsheet marks many conditions, including heart attack, stroke and cancer, with an asterisk meaning cover only starts 3 months after you apply — check which apply to you. (source, Fidelity Trauma Cover factsheet (November 2025), read 16 September 2026)
- Own-occupation vs standard TPD. Fidelity's 'own occupation' TPD definition is only available to certain professional groups and costs more; everyone else is assessed on an any-occupation or activities-of-daily-living basis. (source, Fidelity Total and Permanent Disability Cover factsheet (November 2025), read 16 September 2026)
- Standalone or linked to Life cover. The buy-back options on Fidelity's Trauma and TPD cover only apply if you took that cover as an advanced payment deducted from your Life cover, not as a standalone policy. (source, Fidelity Total and Permanent Disability Cover factsheet (November 2025), read 16 September 2026)
- Which payment tier your condition falls into. Partial-benefit conditions on Fidelity's Trauma cover pay only 10-25% of your sum insured, capped at $25,000 or $50,000 — check whether the condition you're concerned about is a full- or partial-benefit condition. (source, Fidelity Trauma Cover factsheet (November 2025), read 16 September 2026)
Fidelity Life could fit
If one or more of these look like your situation.
- Lifelong cover with no expiry age. Fidelity Life cover can be applied for from age 16 to 75 and has no expiry age, continuing for life as long as premiums are paid. (source, Fidelity Life Cover factsheet (November 2025), read 16 September 2026)
- Automatic inflation increases. Fidelity offers an optional inflation protection add-on, increasing your sum insured by at least 2% a year with no medical information required. (source, Fidelity Trauma Cover factsheet (November 2025), read 16 September 2026)
- A payout without full disability. Fidelity's TPD cover includes a partial payment of up to $75,000 for loss of use of one hand or foot and sight in one eye, without needing to meet the full disability definition. (source, Fidelity Total and Permanent Disability Cover factsheet (November 2025), read 16 September 2026)
- Free cover for your kids. Children aged 3 months to 20 years are automatically covered at no extra cost under a Fidelity Trauma policy, without reducing the parent's own cover. (source, Fidelity Trauma Cover factsheet (November 2025), read 16 September 2026)
- Pausing cover instead of cancelling. Fidelity lets you put up to $500,000 of TPD cover and premium on hold if you're made redundant, declared bankrupt, or are studying or travelling overseas. (source, Fidelity Total and Permanent Disability Cover factsheet (November 2025), read 16 September 2026)
Compare more carefully
If any of these apply, it is worth a closer look at the rest of the panel.
- 3-month stand-down on many conditions. Trauma conditions marked with an asterisk in Fidelity's factsheet aren't covered if they (or their symptoms) occur within the first 3 months of applying. (source, Fidelity Trauma Cover factsheet (November 2025), read 16 September 2026)
- Partial payments are capped well below full cover. Partial-benefit Trauma conditions pay only 10-25% of your sum insured, capped at $25,000 or $50,000, regardless of how large your overall policy is. (source, Fidelity Trauma Cover factsheet (November 2025), read 16 September 2026)
- No claims while cover is on hold. If you use Fidelity's cover-on-hold option, no claims are payable for the period your cover is suspended. (source, Fidelity Total and Permanent Disability Cover factsheet (November 2025), read 16 September 2026)
- Life cover-on-hold needs the right premium type. Putting up to $500,000 of Life cover on hold is only available if you originally chose premiums that increase every year, not a fixed-term rate. (source, Fidelity Life Cover factsheet (November 2025), read 16 September 2026)
- Own-occupation TPD costs more. Fidelity's own-occupation TPD definition, available to certain professional groups, comes at a higher premium than the standard definition. (source, Fidelity Total and Permanent Disability Cover factsheet (November 2025), read 16 September 2026)
Waiting periods, limits and ages
The numbers worth checking before you compare, read from Fidelity Life’s own documents.
Life cover: $25,000 funeral advance
Fidelity Life cover pays a lump sum on death or terminal diagnosis, with flexible premium types and no expiry age.
- Entry age is 16 to 75, and there is no expiry age — cover continues for life as long as premiums are paid.
- Terminal illness: the full sum insured can be paid early if you're diagnosed terminally ill with less than 12 months to live.
- Advanced payment on death of up to $25,000 is available for immediate costs such as funeral expenses.
- A reduction in life expectancy from a named condition (not terminal) can trigger an advance payment of 30% of your total amount insured.
- Optional Extra terminal payment: if diagnosed terminally ill with under 12 months to live and you survive 30 days after diagnosis without a life support system, this pays an extra amount up to 25% of your Life cover, capped at $500,000.
- Premium types: choose a rate fixed for a set period, or one that increases each year.
- Ways to access Life cover early: Terminal diagnosis, less than 12 months to live: full sum insured, Reduction in life expectancy from a named (non-terminal) condition: 30% of the amount insured, Death: up to $25,000 advanced for funeral costs, with the balance paid as a lump sum
- Cover-on-hold (up to $500,000 of cover and premium) is only available if you chose the increasing (stepped) premium type, and no claims are payable while cover is on hold.
Source: Fidelity Life Cover factsheet (November 2025), read 16 September 2026.
Trauma cover: 40+ conditions, partials 10–25%
Fidelity Life's Trauma cover pays a full or partial lump sum across a named list of medical conditions.
- The factsheet names 40+ trauma conditions in two tiers: full-benefit conditions (e.g. cancer, heart attack, stroke, major organ transplant) and partial-benefit conditions (e.g. early stage prostate cancer, aneurysm, major burns).
- Partial payments range from 10% to 25% of the amount you're covered for, capped at $25,000 or $50,000 depending on the condition.
- Entry age is 16 to 64 (69 if linked to Life cover as an advanced payment); maximum level of cover is $2 million.
- Conditions marked with an asterisk in the condition table only start being covered 3 months after you apply.
- Children (age 3 months to 20 years) are automatically covered at no extra cost for a percentage of your cover if they suffer an eligible condition, without reducing the parent's own cover.
- Trauma reinstatement option: after a full benefit is paid, cover can be reinstated 12 months later without new health evidence; the reinstated amount only pays for conditions unrelated to the original claim.
- What the two payment tiers mean: Full benefit condition: a lump sum for the full amount insured (e.g. cancer, heart attack, stroke, motor neurone disease), Partial benefit condition: a lump sum of 10-25% of your cover, capped at $25,000 or $50,000 (e.g. aneurysm, major burns, severe osteoporosis)
- This factsheet is a summary only — full qualifying definitions for every condition are set out in Fidelity Life's policy wording document, not this factsheet.
Source: Fidelity Trauma Cover factsheet (November 2025), read 16 September 2026.
Income cover: 75% of income, to $30,000 a month
Fidelity Life's Income Protection pays a monthly benefit, up to a set percentage of income, if illness or injury stops you working.
- Pays up to 75% of your usual income, up to a maximum of $30,000 a month.
- Waiting period options: 2, 4, 8, 13, 26, 52 or 104 weeks.
- Payment term options: 2 years, 5 years, to age 65, or to age 70.
- Entry age is 16 to 59 (55 for the 'to age 70' benefit); cover ends at 65 unless the to-age-70 benefit is chosen.
- Premium structure: age-rated payments fixed for one year at a time and normally increasing with age, or level term payments fixed for the life of the policy.
- Waiting period options: 2 weeks, 4 weeks, 8 weeks, 13 weeks, 26 weeks, 52 weeks, 104 weeks
- No occupation-class system or mental-health-specific payment-term limit is published on this page — ask your adviser how your occupation and any mental-health condition affect your cover.
Source: Income Protection Cover product page (fidelitylife.co.nz), read 16 September 2026.
Total and permanent disability cover: $5 million maximum cover
Fidelity Life's TPD cover pays a lump sum if you become totally and permanently disabled and unable to work.
- Entry age is 16 to 64; maximum level of cover is $5 million.
- Two payment levels: a full lump sum if you're unlikely ever to perform the duties of your own or any occupation, or a partial payment of up to $75,000 for loss of use of one hand or foot and sight in one eye.
- An 'own occupation' definition is available for certain professional groups at a higher premium, and can include unpaid home duties as an occupation, so a house-person can also be covered.
- Non-occupation-based definitions are also available, based on activities of daily living, cognitive impairment, loss of sight, or loss of use of hands and/or feet.
- Available on its own or as an advanced payment deducted from your Life cover; where taken as an advanced payment, a full TPD payout can be bought back into Life cover 12 months later.
- Waiver of premium option: once the waiting period has passed, premiums are waived while you're disabled, and premiums paid during the wait period are refunded.
- Two ways TPD pays out: Full lump sum — unlikely ever to perform the duties of your own or any occupation (an own-occupation option is available for certain professions), Partial payment up to $75,000 — loss of use of one hand or foot and sight in one eye
- Cover-on-hold (up to $500,000) is available if you can't pay premiums due to redundancy, bankruptcy, study or overseas travel, but no claims are payable while cover is on hold.
Source: Fidelity Total and Permanent Disability Cover factsheet (November 2025), read 16 September 2026.
What it costs
As of 8 September 2026 · monthly cost, from the insurers’ rate cards
| Age | Typical monthly cost |
|---|---|
| 25 | $40 to $50 |
| 30 | $30 to $40 |
| 35 | $30 to $40 |
| 40 | $40 to $50 |
| 45 | $50 to $70 |
| 50 | $90 to $120 |
| 55 | $170 to $200 |
| 60 | $300 to $375 |
| 65 | $625 to $725 |
| Age | Typical monthly cost |
|---|---|
| 25 | $20 to $30 |
| 30 | $20 to $30 |
| 35 | $25 to $35 |
| 40 | $35 to $40 |
| 45 | $50 to $60 |
| 50 | $80 to $100 |
| 55 | $130 to $160 |
| 60 | $225 to $275 |
| 65 | $400 to $475 |
As of 8 September 2026 · monthly cost, from the insurers’ rate cards
| Age | Typical monthly cost |
|---|---|
| 25 | $15 to $30 |
| 30 | $20 to $30 |
| 35 | $20 to $35 |
| 40 | $35 to $50 |
| 45 | $60 to $80 |
| 50 | $110 to $130 |
| 55 | $190 to $225 |
| 60 | $300 to $375 |
| 65 | $575 to $625 |
| Age | Typical monthly cost |
|---|---|
| 25 | $20 to $25 |
| 30 | $20 to $30 |
| 35 | $20 to $35 |
| 40 | $35 to $50 |
| 45 | $50 to $80 |
| 50 | $70 to $100 |
| 55 | $110 to $150 |
| 60 | $160 to $225 |
| 65 | $325 to $400 |
As of 8 September 2026 · monthly cost, from the insurers’ rate cards
| Age | Typical monthly cost |
|---|---|
| 25 | about $20 |
| 30 | about $20 |
| 35 | about $15 |
| 40 | $20 to $25 |
| 45 | $25 to $40 |
| 50 | $50 to $80 |
| 55 | $120 to $160 |
| 60 | $275 to $375 |
| Age | Typical monthly cost |
|---|---|
| 25 | about $15 |
| 30 | about $15 |
| 35 | about $20 |
| 40 | $20 to $30 |
| 45 | $30 to $50 |
| 50 | $60 to $100 |
| 55 | $140 to $180 |
| 60 | $250 to $400 |
How Fidelity Life compares on financial strength
Financial strength is the one comparable published fact about an insurer. Every grade below is the insurer's own disclosure for the named licensed entity, linked and dated. A rating belongs to that entity, not to a brand or a product name.
| Insurer | Licensed entity | Financial strength | Rating as at |
|---|---|---|---|
| AIA New Zealand | AIA New Zealand Limited | AA (Fitch, source, read 14 Aug 2026) | Date not published |
| Asteron Life | Asteron Life Limited | A+ (Fitch, source, read 14 Aug 2026) | Date not published |
| Chubb Life NZ | Chubb Life Insurance New Zealand Limited | A (Excellent) (A.M. Best, source, read 14 Aug 2026) | Date not published |
| Fidelity Life | Fidelity Life Assurance Company Limited | A- (A.M. Best, source, read 14 Aug 2026) | Date not published |
| Momentum Life | Momentum Life Limited (FSP472286) | B (Fair) (A.M. Best, source, read 14 Aug 2026) | 11 Feb 2026 |
| Partners Life | Partners Life Limited | A (Excellent) (A.M. Best, source, read 14 Aug 2026) | 5 Feb 2026 |
The whole register, every insurer with its legal entity, owner, grade, effective date and source, is a dated dataset you can download: nz-insurer-financial-strength-2026-09-17.csv.
What Fidelity Life publishes
The wording is the contract. These are Fidelity Life's own documents, each with the date we read it.
| Document | Status |
|---|---|
| Life cover | The insurer's own page (read 2026-09-08) |
| Income protection cover | The insurer's own page (read 2026-09-08) |
| Trauma cover | The insurer's own page (read 2026-09-08) |
| Total and permanent disability cover | The insurer's own page (read 2026-09-08) |
| Claims we've paid | Effective 1 July 2024 – 30 June 2025 (read 2026-09-08) |
| Group insurance for employees | The insurer's own page (read 2026-09-08) |
Questions about Fidelity Life
Who is Fidelity Life?
The largest New Zealand owned and operated life insurer. Adviser-distributed, with a Westpac bank channel alongside it. The licensed entity behind the policies is Fidelity Life Assurance Company Limited.
Who owns Fidelity Life?
NZ-owned; major shareholders reported as NZ Super Fund and Ngai Tahu Holdings. Ownership matters because it decides who carries the risk behind a claim, not how a claim is assessed.
Is Fidelity Life financially strong?
Fidelity Life Assurance Company Limited holds a A- rating from A.M. Best, read from the insurer's own disclosure on 14 Aug 2026. A rating is an independent view of the ability to pay claims. It says nothing about what a policy covers or what it costs.
Can I buy Fidelity Life cover without an adviser?
Both routes exist. You can go direct, or use a licensed adviser who can put Fidelity Life next to the other insurers on the same set of details.
What does Fidelity Life cover?
Life cover, Trauma cover, Income protection, TPD. What each of those pays, and what it excludes, is set by the policy wording rather than by the marketing page, which is why the documents are listed on this page with the date we read them.
Where can I read Fidelity Life's policy wording?
We link 6 of Fidelity Life's own documents on this page, each with the date it was read. The wording is the contract; a brochure is not.
Is Fidelity Life the cheapest?
No insurer is cheapest for everyone. Price depends on your age, your health and an underwriting decision that has not happened yet, so a comparison that leads with price compares the wrong thing. The published limits and definitions are what can be compared, and they are on this page.
How does Fidelity Life compare with the other insurers?
The financial strength table on this page puts every insurer we compare side by side, with the agency, the grade and the date. The benefit limits sit on the comparison page, and a licensed adviser can run your own details across the panel.
Does QuoteHub work with Fidelity Life?
Yes. Fidelity Life is on the QuoteHub panel, so a licensed adviser can quote them, compare them against the rest of the panel and arrange the cover. The full panel is published on the disclosure page rather than implied.
What should I check before applying to Fidelity Life?
The stand-down period, the exclusions that apply to your own history, whether the premium is stepped or level, and what happens at renewal. All four are in the wording and none of them is in a price.
Does Fidelity Life cover pre-existing conditions?
Not automatically. An existing condition is either excluded, loaded or accepted on its own terms, and that decision is made at underwriting on your own history. What matters is what you disclose, because non-disclosure is the most common reason a claim is declined.
Are Fidelity Life premiums stepped or level?
Both structures exist in the New Zealand market. Stepped rises with your age each year and costs less at the start; level holds a rate to a chosen age and costs more early and less later. Which is cheaper over the life of the policy depends on how long you keep it, not on the insurer.
Can I move to Fidelity Life from another insurer?
Yes, but moving means new underwriting, so anything that has happened to your health since you took the old policy is assessed again. Never cancel the old cover until the new policy is issued and you have read what it excludes.
Does Fidelity Life pay claims quickly?
Claims-paid percentages and payment times are published by some New Zealand insurers and not by others, on different bases, which is why we publish the figure only where the insurer publishes it with a period. Where we hold one it appears on the review page for that insurer.
Is Fidelity Life regulated in New Zealand?
Yes. A licensed insurer is regulated by the Reserve Bank of New Zealand, and the advice about a policy is regulated separately by the Financial Markets Authority. Those are two different licences and both matter.
What happens to my Fidelity Life policy if the company is sold?
A policy is a contract with the licensed entity, so it continues on its terms if ownership changes. New Zealand has seen several life books change hands, and the practical effect for existing policyholders is usually the servicing brand rather than the cover.
How much does Fidelity Life cover cost?
We do not publish a price for an insurer on this page. A premium depends on age, health, smoking status, occupation, the cover amount and an underwriting decision, so a single figure would be wrong for almost everyone reading it.
Where can I get advice about Fidelity Life?
A licensed financial adviser can compare it against the rest of the panel on your own details and tell you where it suits you and where it does not. QuoteHub is a trading name of a licensed Financial Advice Provider and the review is free.
How do I make a complaint about Fidelity Life?
Raise it with the insurer first. If it is not resolved you can take it to the insurer's dispute resolution scheme at no cost. QuoteHub's own scheme is the Financial Dispute Resolution Service.
Where to go next
Fidelity Life on this site
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