Contact QuoteHub NZ

Have a question or want to start a review? Here's how to reach us.

How do you reach a licensed adviser at QuoteHub NZ?

There are three ways to reach a licensed New Zealand financial adviser through QuoteHub: call 09 801 2119 between 9am and 6pm NZT Monday to Friday, email [email protected], or send your details through the online cover check and have an adviser call you. All three reach the same team of advisers at Smiths Insurance & KiwiSaver in Christchurch.

The phone line is the fastest route if you already hold cover and want something changed. The online check is the better route if you want an adviser to compare your cover before they call, because it collects your age, dependants, existing insurer and what you are protecting.

Use our website form or booking tool to request a review.

Follow QuoteHub

Where is QuoteHub NZ based?

QuoteHub operates from Level 2, 383 Colombo Street, Sydenham, Christchurch, New Zealand. Advice is given to clients throughout New Zealand by phone, video call and email, so you do not need to be in Canterbury to work with an adviser. The office address is a correspondence and registration address rather than a walk-in shop, and office hours vary.

Physical address

Level 2, 383 Colombo Street, Sydenham Christchurch, New Zealand

For credibility and correspondence. Office hours may vary.

Response commitment

We typically respond within 24 hours on business days. If we're busy, it may take a bit longer.

Who are you actually contacting?

QuoteHub operates under Smiths Insurance & KiwiSaver (FSP 712931), the trading name of Craig Smith Business Services Limited, which holds a Class 2 Financial Advice Provider licence issued by New Zealand's Financial Markets Authority. You can confirm that registration yourself on the Financial Service Providers Register. Anyone who gives you advice must hand you their disclosure information before they do.

There is more than one business called QuoteHub in the world. The one that answers this number is the New Zealand insurance advice service registered against FSP 712931 in Christchurch.

What happens after you get in touch?

A licensed adviser reads your enquiry and replies, usually within 24 hours on business days. The first conversation is short, typically 10 to 30 minutes, and is used to work out whether a full review would actually help you. Nothing is submitted to an insurer, and no policy changes, unless you ask for it.

Free, no obligation

Getting in touch and having an initial chat is free. There's no obligation to take out or change any policy. We charge you no fee at all: advisers here are paid commission by the insurer if a policy is placed, which is built into the insurer's premium.

Privacy

Information you submit is used to respond to your enquiry and, if you choose to proceed, to provide advice and arrange insurance. We don't sell your details. For full details, see our privacy policy.

How do you make a complaint?

Complain to us first: email [email protected] or call 09 801 2119 and the complaint goes through our internal process. If we cannot resolve it, you can take it to the Financial Dispute Resolution Service, our external dispute resolution scheme, which is free for consumers in New Zealand. Both routes are set out in full on our disclosure page.

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